Last updated: October 2025

Thank you for shopping with Outrek.co!

We’re committed to delivering high-quality outdoor and camping gear to adventurers all over the world. Please review our Shipping Policy below to understand how we process and deliver your orders.

1. Worldwide Shipping

Outrek ships to most countries worldwide.

We work with trusted international carriers to ensure your order arrives safely and on time, no matter where your adventure begins.

Note: Some remote areas or regions with limited courier access may experience longer delivery times.

2. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

• During high-demand seasons or promotional periods, processing may take up to 5 business days.

• You will receive a confirmation email once your order has been shipped, including your tracking number.

3. Shipping Time & Cost

Please note: Delivery times are estimates and may vary due to customs clearance, weather, or other unforeseen factors.

4. Order Tracking

Once your order is shipped, you will receive a tracking link via email.

You can monitor your shipment’s progress directly through the courier’s website.

If you haven’t received tracking details within 5 business days of placing your order, please contact us at info@outrek.co.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by your local government.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Outrek.co is not responsible for delays caused by customs processing or import regulations in your country.

6. Lost, Delayed, or Damaged Packages

While we do our best to ensure smooth delivery, Outrek cannot be held responsible for:

• Packages lost or delayed due to incorrect addresses provided by the customer

• Delivery delays caused by customs, weather, or carrier issues

• Items damaged during transit (please contact us immediately for assistance)

If your package is lost or arrives damaged, please email info@outrek.co within 7 days of delivery with your order number and photos (if applicable). We’ll assist you in resolving the issue as quickly as possible.

7. Incorrect Address or Failed Delivery

If an order is returned to us due to an incorrect or incomplete address, or if the courier is unable to deliver, the customer will be responsible for:

• Re-shipping fees

• Any additional handling costs

Please double-check your shipping details before confirming your order.

8. Contact Us

If you have any questions regarding shipping or need help tracking your order, please contact our support team:

📧 info@outrek.co

We’re here to make sure your gear gets to you safely — so you can get out there and explore.