Last updated: January 2026

Thank you for shopping with Outrek.co!

We want you to love every piece of gear you buy from us. However, if you are not completely satisfied with your purchase, we’re here to help with a clear and fair return process.

1. Eligibility for Returns

To be eligible for a return:

  • Your item must be unused, unworn, and in the same condition that you received it.

  • It must also be in the original packaging with all tags, manuals, and accessories included.

  • You must request a return within 30 days from the date of purchase.

Returns requested after 30 days from the purchase date may not be accepted.

2. Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons, including:

  • Sleeping bags, tents, or cookware that have been used outdoors

  • Gift cards or digital products

  • Clearance or “Final Sale” items (marked as non-returnable on the product page)

If you’re unsure whether your item qualifies, please contact us before sending it back.

3. Return Process

To start a return, please:

  1. Email us at info@outrek.co with your order number, product name, and reason for return.

  2. Our support team will confirm eligibility and provide a return authorization along with shipping instructions.

  3. Ship your item to the address provided.

    • Please do not send your return without prior authorization.

Customers are responsible for the return shipping costs unless the item is defective or we made an error in your order.

4. Refunds

Once we receive and inspect your returned item, we’ll notify you via email.

If approved, your refund will be processed within 5–10 business days to your original payment method.

Please note:

Original shipping fees are non-refundable.

Refund times may vary depending on your payment provider or bank.

5. Exchanges

Need a different size or color?

You can request an exchange by contacting us at info@outrek.co.

We’ll help you return your current item and place a new order for the product you want.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.

  • Include clear photos of the item and packaging, plus your order number.

We’ll arrange a replacement or full refund at no extra cost to you.

7. Return Shipping Address

Our return address will be provided once your return request is approved.

Do not ship items to any other address unless instructed by our support team.

8. Contact Us

For all return and refund inquiries, please contact:

📧 info@outrek.co

Our customer care team is happy to assist you and ensure your Outrek experience stays worry-free.